SYRACUSE, NY (WSYR-TV) — Flight delays and cancellations are never practical, especially when they surround your wedding.
Sara Hall was scheduled to fly from Syracuse Friday morning for her wedding in Las Vegas. When she booked the flight months ago through brand new airline service, Breeze, it worked perfectly as they offered direct flights from Hancock International to Las Vegas.
It was only the night before that she encountered turbulence.
“All day yesterday they texted me to check in for my flight, then in the middle of the night after I slept they texted me that our flight was cancelled.”
“There was no delay, just a cancellation. No rhyme or reason,” she said.
There was no number listed for her to call, only the option to send a Facebook message or an email, which took hours to receive a response.
“There is no contact number, you can message them through Facebook or email them,” she said. there was no one to help us rebook or look for anything else.”
The money spent on the theft is the least of Hall’s worries. She now has to deal with a change of venue for the wedding, canceling transportation, as well as dinner and hotel reservations.
“We’re supposed to get married, now there’s a complete change of plans,” she said.
“There’s money spent, there’s a venue that’s been canceled, a photographer that’s been canceled, transportation, our hotel, we can’t check in.”